Hotel Volga, representative of Hotel Volga, domiciled in Rio Volga 105, Cuauhtémoc, 06500 Mexico City, CDMX, internet portal , is responsible for the use and protection of your personal data, and in this regard we inform you the following:

Who is it and how to contact our data protection coordinator?

Our Data Protection Coordinator is the person within Hotel Volga, who has been formally appointed by our Director General to encourage and ensure the protection of personal data that we hold, as well as to meet the rights of holders. For everything related to the treatment and protection of your personal data, you can contact our data protection coordinator by sending an email to the following address:

For what purposes will we use your personal data?

The personal data we collect from you, we will use them for the following purposes that are necessary to provide you with our services:
complete reservations or requests for information,
buy products or services,
sign up for partner programs,
send applications for employment,
respond to communications we send you (for example, surveys, promotional offers or booking confirmations),
satisfy your personal preferences,
complete requests for services or recommendations we offer
working with third parties, including collecting public use information from social event websites, helping us better understand their interests and providing a more personalized service,
use our applications on your electronic equipment; or facilitate the transmission of messages to a friend’s email, if desired.

In addition, we will use your personal information for the following secondary purposes that are not necessary to provide you with the services requested, but that allow us to provide you with better care and promote our services:

Send you information about Hotel Volga
Send you promotions from our rewards programs.
Conduct surveys to evaluate your satisfaction and the quality of our services.
Marketing, advertising, commercial prospecting

In case you do not want your personal data to be processed for the secondary purposes indicated, or any of them, from this moment you can communicate the above by sending an email to:

Refusal to use your personal data for these purposes cannot be a reason for us to deny you the services you request or contract with us, and you have five working days to let us know, without prejudice to its subsequent decision to exercise its right of revocation or opposition.

What personal data do we collect and use about you?

The type of personal information we collect may include your name, your personal and professional address as well as email addresses, telephone and fax numbers, credit card information, date of birth, sex and lifestyle-related information, such as room preferences, recreational activities, names and ages of children and any other necessary information useful for special orders (e.g., health data, which is considered sensitive personal data).

Hotel Volga may also collect information that is not considered personally identifiable, such as your use of our websites, your communication preferences, travel habits, integrated data related to your hosting and responses to promotional offers and surveys.

Please note that to better protect your information, must not include credit card information in your electronic communication unless specifically requested to complete the processing of a booking or transaction on our branded websites or at our service centers at client.

Who do we share your personal information with and for what purposes?

We inform you of your personal data may be transferred within the country with the following natural or legal persons, without your consent being legally required:

When we have your consent.
In those situations where it is necessary to transfer your personal data in order to offer you the products or services you want (for example, a holiday package).
When companies or service providers carrying out business activities in favor of Hotel Volga (e.g. credit card processing, customer service, market research administration or database management services) require this information.
In the event that Hotel Volga merges or is acquired by another company.
To comply with legal or regulatory requirements and obligations set forth in applicable law or as a result of a court order or subpoena.
In emergencies such as saving a person’s life, preserving a person’s health or property.
In the event that Hotel Volga shares the information in the terms indicated above, we will try to limit the scope of the data provided to what is necessary to perform the specific function. Unless a legal process excludes you, we will ask third parties to protect your information and comply with applicable personal data protection laws and regulations.
If you do not express your refusal to make these transfers, which you can do by sending an email to our data protection coordinator, we understand that you have given us your consent.

How can you access, rectify or cancel your personal data, or object to its use?

You have the right to know what personal data we hold about you, what we use it for and the conditions of use we give them (Access). It is also your right to request the correction of your personal information in case it is out of date, inaccurate or incomplete (rectification); that we remove it from our records or databases when we consider that it is not being used properly (Cancellation); as well as opposing the use of your personal data for specific purposes (Opposition) in the terms permitted by the applicable regulations. These rights are known as DATA PRIVACY RIGHTS.

For the exercise of any DATA PRIVACY RIGHTS, you may submit the respective request through an email addressed to our data protection coordinator, who will inform you about the procedure and requirements for the exercise of these rights, and will answer any questions or comments you have about it. Likewise, you can exercise your DATA PRIVACY RIGHTS by requesting and requesting the corresponding format at the reception of Hotel Volga, which is called "DATA PRIVACY RIGHTS REQUEST". Afterwards, our data protection coordinator will follow up your request in compliance with the applicable regulations.You may revoke any consent you have given us. However, it is important to note that not in all cases will be appropriate your request or we may terminate the use immediately, as it is possible that for some legal obligation we require to continue processing your personal data. You must consider that for certain purposes, the revocation of your consent will imply that we cannot continue to provide you the service you requested, or the termination of your relationship with us.

To revoke your consent you must submit your request through an email to our data protection coordinator, who will inform you about the procedure and requirements for the exercise of this right, and will answer any questions or comments you have about it. Likewise, you can exercise your right of revocation by requesting and requesting the corresponding format at the reception of Hotel Volga, which is called "Request for Data Privacy Rights". Afterwards, our data protection coordinator will follow up your request in compliance with the applicable regulations.

How can you limit the use or disclosure of your personal information?

In addition to the procedure in the immediate section above, you may limit the use or disclosure of your personal data in the following ways:

Register in the Public Registry to Avoid Advertising of the Federal Consumer Office. For more information regarding this option, you can contact PROFECO directly or enter the following link: http:/

Send an email to our data protection coordinator requesting registration in the "Hotel Volga Advertising Exclusion List", in order not to receive promotional information about our products and services.

Which authority is responsible for ensuring the protection of personal data?

The Federal Institute for Access to Information and Data Protection (IFAI) is the authority in charge of monitoring the due observance of the legal provisions on the protection of personal data. For more information, you can consult the following website:

Online technologies

Hotel Volga and its business partners may use cookies, web markers (web beacons) to obtain information about you while visiting our websites. A "cookie" is a small text file that we send to your browser from a web server and that is stored on your computer’s hard drive. Hotel Volga cookies assign a unique identifier to the computer which, in turn, becomes your ID card each time you visit a Hotel Volga website.

Cookies were designed to save you time as they help us to provide you with a personalized service without having to remind us of your preferences every time you visit our websites. Hotel Volga cookies are not designed to damage your files or to read the information you store on your computer’s hard drive.

Cookies can also help us to provide you with a personalized online service in the following ways:

Remember your username and password for future visits making easier and faster login
They ensure that you have the right frames and content.
They ensure that you receive all the information requested.

They help you provide communications that are relevant to your interests and location.Hotel Volga cookies are limited to our websites only and are not designed to follow you while browsing the Internet once you have left the websites belonging to Hotel Volga. We track the use of our websites in order to meet your needs in the best way and help you in the future, you can find information more easily. Please note that in addition to Hotel Volga’s "cookies", third parties may place cookies on your computer’s hard drive. Hotel Volga is not responsible for the presence or absence of "cookies" from third parties or the technological functions or practices that these third parties may use in relation to their cookies.

If you prefer not to enjoy the benefits offered by "cookies", you can configure your internet browser to treat these cookies in different ways. Depending on the type of browser you use, you can configure your browser to: (i) ask you to accept or reject cookies individually or (ii) avoid accepting any type of cookies. You should consult the provider or manufacturer of your internet browser if you would like specific details on cookie security. However, you should also consider that rejecting cookies may make it difficult to perform certain operations on our websites and our ability to recognize your browser from one visit to the other.

Links to other websites

In order to anticipate your needs, Hotel Volga offers you links to other websites for your benefit and information. Hotel Volga is not responsible for the content provided or included on any independent website, including, without limitation, any advertising claims or commercial practices. While Hotel Volga will protect the information found on the websites it owns and operates, we cannot control or assume any responsibility for the privacy policies of third-party websites, including websites owned or controlled by independent franchisees and other owners of hotels, resorts, timeshare or residential properties that may use the name of a Hotel Volga brand or websites that are not controlled or authorized by Hotel Volga. Third party websites accessed through links on our websites have privacy and data collection practices as well as different security measures. We assume no responsibility for the practices, policies and security measures implemented by third parties on their websites. We encourage you to contact them and ask them about their privacy practices, policies and security measures before disclosing any INFORMATION. We recommend that you review the privacy policies and statements pertaining to linked websites to understand how these sites collect, manipulate and store information.

How can you know about the changes in this privacy notice?

This privacy notice may undergo modifications, changes or updates arising from new legal requirements; from our own needs for the products or services we offer; from our privacy practices; from changes in our business model, or for other reasons.

We are committed to keeping you informed about changes that this privacy notice may suffer, through our Internet portal, which we ask you to visit frequently to know the changes that may have suffered the privacy notice.

The procedure through which notifications of changes or updates to this privacy notice will be carried out is as follows: The current version of the privacy notice will be published on our website, with the date of the most recent update, being able to consult this updated version accessing the following league